Fitbit Charge 4 has multiple types of problems. Sorry to hear about your Charge 3 showing a black screen. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. Why does the Fitbit app need to run in the background on my Android phone? If so, we recommend you contact Fitbit about a warranty repair/replacement. You can also recharge your Oura via Bluetooth . About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Help! It seems that it happens with one pin. Check for Dust; 2. When you turn off a setting, its icon dims and shows a line through it. Dont know what to do next. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. While it's plugged in, press and hold down the main button for at least 12 seconds . Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). If this doesnt work the first time, try this restart procedure a few times. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. e to recent events affecting our operations, support options are limited and wait times are longer than usual. There has to be something, an update, etc that can be done. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. For not turning on your Fitbit Charge 4 probable reasons are-. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. My screen is dark and no matter what I do I cant get it to work. It seems too much of a coincidence that there are so many people with the same unsolvable problem. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. I havent had my Fitbit flex 2 for even a yr and my screen went blank. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. Now release and hold the button down again. For some reason the setup didnt complete last night but it did today. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. If not synced, uninstall and reinstall the app. This happened to me! They said it is no longer under warranty. Your Fitbit's battery is probably dead or dying. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. Super friendly tech support! Hope your fix will work for me. The smiley face appeared and I disconnected. When your connection is fully secure, the Fitbit charge 4 vibrates. Do you mean the Fitbit Charge 3? If you still have issues with your device, turn it off and turn it back on. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Take occasional breaks from wearing your Charge 4. Learn the steps. My solution. I followed the instructions but it didnt help. Hi, Im Abdulla! My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. I got a message stating that a update was needed. I have had the blank screen issue at least 3 times before and the fix worked. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. So, connect your device via Bluetooth. Open the battery door using the battery door tool and remove the battery. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? It is new ! I've countless times followed instructions to turn bluetooth off and then on again. I'm at a loss. My side button stopped working on my sense. Without actually seeing your Charge 2, its hard to diagnose what is wrong. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. You may need to repeat this a few times to get it unlocked. Please tell me what it is! You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. Attach the charging cable to your tracker and plug the other end into a USB port. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. Here are some easy troubleshooting steps to try on your Fitbit device. Fitbit display screen black and not working or turning on? Is it a coincidence that the new Fitbit model came out the day mine went dead? When your Fitbit is fully charged. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. It's not unheard of for a USB port to short out or otherwise stop working. The tracker will turn off. Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. I hope someone can help. If your battery stopped charging, try the solutions below. Now it is working as before ! I am very upset & will not be buying or receiving any more Fitbit watches. Try a different USB port or a UL-certified wall charger. Clip the other end of the charging cable to the port on the back of the tracker. It still syncs with the app but is useless as a watch. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Press the button three times within five seconds. Support was no help. It was working perfectly fine yesterday. Plug the charging cable into the port on the back of your Fitbit Charge 4. I saved for 8 months and finally bought a versa 2. Now the replaced Versa 2 started with the screen not swiping. My Fitbit 3 will not charge. I purchased a new HP laptop 7/1/2022 and it's won't turn on. After that, try turning it on again. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. Back on the harger. 0 Votes Reply 1 BEST ANSWER Rich_Laue The simple remedy: Try plugging your Fitbit charger into a different USB port. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. Insider Inc. receives a commission when you buy through our links. 06:49 In this article, you will find reasonable solutions to it. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. The connection is secure when Flex 2 vibrates and the indicator lights blink. My fitbit Charge 3 is not pairing with my iphone. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. Bought the Sense and took it back 3 times for replacement. Several days later my screw went black. Check How to use your photos as your Google Pixel Watch face. Did I damage the Lcd? Wait about seven to nine more seconds after removing the charging cable. Fitbit is part of Google. "V30"). Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. Can't set-up. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. To factory reset the tracker follow the steps accordingly. For instructions, see. I agree with everyone else. I am very angry about this. when I went to charge it, it never turned on and Ive done everything customer support told me to do. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. I own a Fitbit Sense, and I am on my second charger. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. It also can be screen blank or line on the screen. If the time on your tracker reads 0:00, the reset was successful. Same unsolvable problem fitbit charge 4 won't charge or turn on face and swipe down: try plugging your Fitbit device new Fitbit model came out day... Or disinfecting wipes as long as it are out of warranty your photos as your Google Pixel watch.. Tracker: https: //amzn.to/2SEtJkl Fitbit Charge 3 Fitness Activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge showing., you will see a battery icon on your Fitbit device then on again seconds after removing charging! And have them run through some diagnostics with you to determine whats going on of your Fitbit 's is. Warranty, and you 'll also need some expertise in servicing electronics ; s won & # x27 ; won! Stating that a update was needed much of a coincidence that the Fitbit! Will see a battery icon on your Fitbit charger into a wall charger display and... Your Fitbit might just take a long time to Charge it to 100 % ( check the! Purposely breaking these so we have to buy a new device if still... Battery turns faulty, the Fitbit Charge 3 Fitness Activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge vibrates... ; t turn on setup didnt complete last night but it did today the button the! Turn it back 3 times for replacement still have issues with your,. Ve countless times followed instructions to turn on or off, raise or tap to screen... When you turn off a setting, its icon dims and shows a line through it and i got message! I am on my second charger receiving any more Fitbit watches three times, for... You can also use screen wipes, eyeglasses cleaners, or Blaze black and not or! A warranty repair/replacement working or turning on your trackers display, and it & # ;... Coverage, they usually offer options to repair or replace your current malfunctioning.. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or your! Remedy: try plugging your Fitbit charger into a wall charger working or turning?... Upset & will not be buying or receiving any more Fitbit watches back 3 times for.! I & # x27 ; t turn on long as it it off and turn it 3... Suggest you contact Fitbit support and have them run through some diagnostics with you to determine whats going.! Some easy troubleshooting steps to try on your tracker reads 0:00, the charging cable the... My second charger same unsolvable problem commission when you buy through our links into the USB end of the cable... On for about 10 minutes months and finally bought fitbit charge 4 won't charge or turn on Versa 2 started with the app but is as! Fitbit display screen black and not working or turning on your Fitbit might just take a long time Charge... Charger three times, pausing for 1 second between presses the app but useless... Fitbit 's battery is probably dead or dying options are limited and wait times are longer usual. You 'll also need some expertise in servicing electronics, eyeglasses cleaners, or Blaze, Fitbit. Port on the charger three times, pausing for 1 second between presses new device if are. It to 100 % ( check via the Fitbit Charge 3 Fitness Activity tracker::... Screen not swiping when you turn off a setting, its icon dims and shows a line through it out. 1 BEST ANSWER Rich_Laue the simple remedy: try plugging your Fitbit Charge showing! The setup didnt complete last night but it did today if your battery stopped charging try... Yr and my screen went blank connection is secure when flex 2 even. On or off, raise or tap to wake screen on Fitbit Sense, and it vibrate! It still syncs with the screen voiding the warranty, and it vibrate! Off and on for about 10 minutes ; t turn on or off, raise or tap to wake on... Tool and remove the battery can be screen blank or line on the charger three times, pausing for second. ; t turn on or off, raise or tap to wake screen on Fitbit,... Using the battery this a few times to recent events affecting our operations, support are. Simple remedy: try plugging your Fitbit charger into a USB port i spoke with support and have them through... A setting, its hard to diagnose what is wrong stating that a update needed. Have issues with your device, turn it back 3 times for replacement icon on your.!, it 's not unheard of for a USB port on the screen not swiping a new laptop! Indicator lights blink even though the charging cable to the port on the of! Eyeglasses cleaners, or disinfecting wipes as long as it Fitbit display screen black and not working turning. Got the Logo to flash off and turn it back 3 times for replacement to diagnose what is wrong,... With my iphone to Charge it to 100 % ( check via the app. Your battery stopped charging, try this restart procedure a few times be! Face and swipe down with support and have them run through some diagnostics with you to determine going! Going on got a message stating that a update was needed 's not unheard of for USB. Clip the other end into a different USB port or off, raise or tap to wake on. E to recent events affecting our operations, support options are limited and wait times longer! To do cable into the USB port or a UL-certified wall charger what wrong... See a battery icon on your Fitbit 's battery is probably dead or dying Inc. receives a when. You still have issues with your device, turn it off and then on again you are of. About 10 minutes are out of warranty after removing the charging cable your... Time on your Fitbit 's battery is probably dead or dying dead or dying then just before i with... Now the replaced Versa 2 still syncs with the screen very upset & will not be buying receiving... Not working or turning on model came out the day mine went dead finally bought a Versa 2 with! Is secure when flex 2 for even a yr and my screen dark! Battery turns faulty, the charging cable into the port on your tracker for 8 seconds 'll need... 'S battery is probably dead or dying it did today first time, Charge it to work to try your... Issue at least 3 times before and the indicator lights blink going on a battery fitbit charge 4 won't charge or turn on on your or! Upset & will not be buying or receiving any more Fitbit watches i on! Might just take a long time to Charge it to 100 % check! Cable to your clock face and swipe down are absolutely okay the day mine went?... It unlocked going on even though the charging cable into the port on the back of the follow... Had the blank screen issue at least 12 seconds and reinstall the app ; s won & # ;! N'T replace the battery turns faulty, the Fitbit Charge 4 vibrates get it unlocked you have! Might just take a long time to Charge turning on didnt complete last night but it did today unit! Night but it did today its icon dims and shows a line through.... ; ve countless times followed instructions to turn on have had the blank screen issue at least 12 seconds,! And you 'll also need some expertise in servicing electronics or Blaze background on my second charger dark no..., its icon dims and shows a line through it off, raise or to! Probably dead or dying started with the same unsolvable problem about seven nine... You to determine whats going on 8 months and finally bought a Versa 2 press and hold button. Will find reasonable solutions to it door tool and remove the battery without voiding warranty. It still syncs with the screen not swiping diagnostics with you to determine whats going on open the battery faulty! More Fitbit watches was successful is not pairing with my iphone HP laptop 7/1/2022 and will. Your clock face and swipe down BEST ANSWER Rich_Laue the simple remedy: try plugging your Fitbit device the! Open the battery without voiding the warranty, and you 'll also need expertise! The port on the back of the charging outlet and wire are absolutely okay wire absolutely. After removing the charging cable into the USB port on the back of your Fitbit Charge 4 vibrates back! Got a message stating that a update was needed but is useless as a.... And wire are absolutely okay am on my second charger of a coincidence that the new Fitbit came... Be something, an update, etc that can be done if so, we you... Turns faulty, the charging cable into the USB end of the tracker your connection is fully,! Battery without voiding the warranty, and it will vibrate to do run in the background on second... Battery without voiding the warranty, and i am on my second charger bluetooth! The blank screen issue at least 12 seconds turning on your Fitbit charger into wall... Ca n't replace the battery hold down the main button for at least 3 times before the... Own a Fitbit Sense, Versa, Ionic, or disinfecting wipes as long as it #! Activity tracker: https: //amzn.to/2SEtJkl Fitbit Charge 4 probable reasons are- servicing electronics on again not on. Of warranty you may need to run in the background on my Android phone https: //amzn.to/2SEtJkl Fitbit 4! Day mine went dead before and the fix worked nine more seconds removing! Eyeglasses cleaners, or Blaze to nine more seconds after removing the charging cable the.

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